Effective Date: January 22, 2026
Website: https://kosaafrica.com
Business Name: KOSA Africa (“KOSA”, “we”, “our”, “us”)
KOSA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our online store.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
a) Personal Information
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Full name
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Email address
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Phone number
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Billing address
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Shipping/delivery address
b) Order & Payment Information
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Products purchased
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Order details and transaction history
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Payment confirmation details (we do not store your full card details)
Note: Payments may be processed via EFT (Electronic Funds Transfer) or other available payment options displayed at checkout.
c) Website Usage Information
We may collect data such as:
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IP address
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Browser type
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Pages visited
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Device information
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Cookies and tracking data
2. How We Use Your Information
We use your information to:
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Process orders and deliver products
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Confirm payments and send receipts/invoices
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Communicate with you about your order
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Provide customer support
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Improve our website and services
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Prevent fraud and protect our platform
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Comply with legal requirements
3. Cookies
Our website may use cookies to improve your experience. Cookies help us remember your preferences and understand how users interact with the site.
You can disable cookies in your browser settings, but some features may not work properly.
4. Sharing of Personal Information
We do not sell your personal information.
We may share your data only with trusted third parties such as:
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Delivery/logistics partners (for shipping your order)
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Payment providers (for processing transactions)
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Website hosting and security services
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Legal authorities (if required by law)
5. Data Storage & Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform is 100% secure, and you use the website at your own risk.
6. Your Rights
You have the right to:
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Request access to your personal information
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Request correction of inaccurate data
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Request deletion of your data (where legally allowed)
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Opt out of marketing communications
To make any request, contact us via:
📧 [Insert KOSA email address]
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
KOSA Africa
📧 Email: info@kosaafrica.com
📞 Phone: +27 82 973 7799
🌍 Website: https://kosaafrica.com/